At 11playphp, your privacy is not an afterthought — it is a core commitment. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold as a player on our platform.
These highlights summarise our key privacy practices. Please read the full policy below for complete details.
Every piece of data transmitted between your device and 11playphp is protected by industry-standard SSL/TLS encryption. Your personal and financial information is never sent in plain text.
11playphp does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate your account, process transactions, and improve your experience.
You have the right to access, correct, or request deletion of your personal data at any time. Simply contact our support team and we will process your request within the timeframes required by law.
We use cookies to keep your session active, remember your preferences, and analyse platform performance. You can manage cookie preferences through your browser settings at any time.
11playphp complies with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173), in all aspects of personal data collection and processing.
Promotional emails and SMS notifications are entirely optional. You may opt out of marketing communications at any time by updating your account preferences or contacting our support team.
11playphp ("we," "us," "our," or "the Platform") operates the online casino and sports betting website located at https://11playphp.one. We are committed to protecting the privacy and personal data of all individuals who interact with our platform, including registered players, visitors, and prospective members across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City.
This Privacy Policy ("Policy") describes how 11playphp collects, uses, stores, shares, and protects personal data in connection with your use of our website and services. It has been prepared in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations.
By registering an account on 11playphp, accessing our platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the platform immediately.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement governing your use of 11playphp.
When you create an account on 11playphp, we collect the following information:
As part of our Know Your Customer (KYC) obligations under Philippine anti-money laundering regulations, we may collect:
We collect records of all financial transactions conducted through your 11playphp account, including deposit amounts, withdrawal requests, payment method details (account numbers, e-wallet identifiers), transaction timestamps, and transaction reference numbers. We do not store full credit or debit card numbers on our servers.
We maintain records of your gaming and betting activity on the platform, including games played, wagers placed, outcomes, bonus usage, and session duration. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.
When you access 11playphp, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device identifiers, referring URLs, and pages visited. This data is collected via cookies and similar tracking technologies as described in Section 7.
If you contact our customer support team via live chat or email, we retain records of those communications, including the content of messages and any attachments, for quality assurance, training, and dispute resolution purposes.
11playphp collects personal data through the following means:
11playphp uses the personal data we collect for the following purposes:
Under the Data Privacy Act of 2012, 11playphp processes your personal data on the following legal bases:
11playphp does not sell, rent, or otherwise transfer your personal data to third-party marketers or data brokers under any circumstances.
We share personal data with trusted third-party service providers who assist us in operating the platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support software vendors. All service providers are contractually required to process your data only on our instructions and to maintain appropriate security standards.
We may disclose your personal data to Philippine government agencies, regulatory authorities, law enforcement bodies, or courts where required by law, court order, or regulatory directive. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and applicable gaming regulations.
In the event of a merger, acquisition, or sale of all or part of 11playphp's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.
Cookies are small text files placed on your device when you visit a website. 11playphp uses cookies and similar technologies (such as web beacons and local storage) to enhance your experience on the platform.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 11playphp platform. Instructions for managing cookies are available in the help documentation of your browser.
11playphp retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Specifically:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.
11playphp implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While 11playphp takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant Philippine regulatory authority as required by law.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 11playphp:
To exercise any of these rights, please contact our Data Protection Officer via the contact details provided in Section 14. We will respond to all verified requests within thirty (30) calendar days. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly.
If you believe that your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The 11playphp platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that your child has registered on 11playphp or provided us with personal data, please contact our support team immediately so that we can investigate and take appropriate action.
The 11playphp platform may contain links to third-party websites or services, including payment provider portals. This Privacy Policy applies solely to data collected and processed by 11playphp. We are not responsible for the privacy practices of any third-party websites and encourage you to review the privacy policies of any external sites you visit.
11playphp reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. Where changes are material, we will notify registered players by email or via a prominent notice on the platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this page. Your continued use of the 11playphp platform following the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how we protect your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer through the following channels:
Our support team includes Filipino-speaking agents who are available around the clock to assist you with any privacy-related queries. We are committed to addressing all data privacy concerns promptly and transparently.
Your data is safe with us. Join thousands of Filipino players who trust 11playphp for secure, fair, and exciting online casino entertainment — with instant GCash payouts.
21+ Players must be 21 years or older. Play responsibly.